Privacy Policy

1. Introduction

Hello Delivery Services ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website hellodelivery.pk and use our delivery services.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Information

• Name — sender and recipient full names
• Contact Details — phone numbers, email addresses
• Delivery Addresses — pickup and drop-off locations, including GPS coordinates for tracking
• Payment Information — Cash on Delivery (COD) amounts and transaction records (we do not store full payment card details)
• Account Credentials — if you register as a merchant or rider, we store your login credentials securely

Automatically Collected Information

• Device Information — IP address, browser type, operating system
• Usage Data — pages visited, time spent, referral URLs
• Location Data — real-time GPS location of riders and delivery tracking

3. How We Use Your Information

• To process and deliver your orders accurately
• To provide real-time delivery tracking via GPS
• To communicate with you about your orders and account
• To improve our services and website experience
• To process COD payments and generate invoices
• To comply with legal obligations and prevent fraud
• To send service updates, promotional offers (only with your consent)

4. Data Sharing & Disclosure

We do not sell your personal information. We may share your data only in these cases:

• With Riders: Your pickup address, drop-off address, and contact number are shared with our riders for delivery purposes
• With Merchants: If you order through a merchant, relevant order details are shared with them
• Service Providers: Third-party services (mapping, SMS, payment processing) that help us operate
• Legal Requirements: When required by law or to protect our rights

5. Data Security

We implement industry-standard security measures to protect your data, including:

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Secure SQLite databases with encrypted connections
• Regular security audits and updates
• Limited employee access to personal data
• Session management with strict timeout policies

6. Data Retention

We retain your personal data only as long as necessary to provide our services and comply with legal obligations. Order records are kept for a minimum of 3 years for accounting and tax purposes. You may request deletion of your data at any time by contacting us.

7. Your Rights

As a user, you have the right to:

• Access — request a copy of your personal data we hold
• Rectification — correct inaccurate or incomplete data
• Deletion — request deletion of your data ("right to be forgotten")
• Restriction — limit how we process your data
• Portability — receive your data in a machine-readable format
• Withdraw Consent — opt out of marketing communications anytime

8. Cookies

We use essential cookies for session management and website functionality. We do not use tracking cookies or third-party advertising cookies. Session cookies are temporary and expire when you close your browser.

9. Third-Party Services

Our website uses the following third-party services:

• Leaflet.js — interactive maps for delivery tracking (OpenStreetMap data)
• Google Fonts — typography and font rendering
• Font Awesome — icon rendering
• Tailwind CSS — styling framework (CDN only, no data collection)

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us: